Bedding and Linens from Linen Line - Home Page
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Linen Bedding
Table Linens
Tea Towels
Fabrics
 

Ordering Infomation

PAYMENT OPTIONS

We accept Master Card, Visa, American Express credit cards and PayPal payments.

If you want to pay by cheque, bank transfer or direct debit please contact us.




ORDER EXECUTION TIME

Maximum time that is required to pick, pack and ship your order (shipping time excluded) is indicated in the product description and also during the checkout process on Order Summary page.



TAXES

All taxes, duties, and expenses related to importation and compliance with specific country's import laws is exclusively the responsibility of the recipient. Please contact your local customs office or other relevant authorities to confirm that no restrictions or special requirements will apply to your order. We are not responsible for delays or costs resulting from acts or decisions of local governmental agencies concerning the importation of your order.


HOW TO ORDER

1. To place your order click Add to Cart button on the page with the product list or on the page of a particular item where you can find additional information and choose the quantity or size. By clicking this button you will place the item you've chosen in your Shopping Cart.

2. Shopping cart indicator in the top right hand corner of the page displays how many items you have in your cart.

3. If you want to see what's in your Shopping Cart, click on Cart icon in the top right hand corner or Shopping Cart link in the bottom right hand corner of the page.

4. Shopping Cart
While viewing your shopping cart, you can remove the items by clicking Remove Item button or save them for purchase at a later date by clicking To Wish List button, change the quantity of items, apply promotion/coupon codes and find out the relevant shipping charges. If you make any changes to your order or want to know the full value of your purchases including shipping charges and discounts, click the Recalculate button to see your revised total. If you wish to continue shopping, click the Keep Shopping button. If you have finished selecting items, click the Checkout button and you will be taken to the Login page.

5. Login page
If you are a new customer, you need to sign in by completing Account Information form on this page and click Continue button. After becoming a registered customer you gain an opportunity to execute a faster checkout, check your order status, view the history of your orders and more in Your Account area (see Account Benefits).
If you are a registered customer, enter your email address and password and click Login button.

6. Shipping address page
This page shows a form with your shipping address that you entered at the time of signing in. If you want to send your purchase to a different location click Clear link and enter the relevant address. To confirm your delivery address click Continue button.

7. Finish
This page enables you to review your total order, excluding shipping charges.



ORDERING CONFIRMATION

After ordering, you will receive an email confirmation from LinenLine.com.au confirming that your order has been received and is in process. This email is your receipt and will include your order number, verification of the items purchased and your shipping and delivery information.

 

 


CANCELING AN ORDER

In the event that you need to cancel an order that has not been shipped yet, visit Your Account area and click Cancel link against the relevant order in the Current Orders list. Once you have the page containing order information on the screen, enter your email address and password, and click Cancel Order button. Your order will be automatically deleted from the Current Orders list and you will receive a relevant confirmation email.
Note: orders already shipped cannot be canceled and must be returned. For more information, please review Returns & Exchanges.


ORDER STATUS

Your order status (in process, shipped, complete) is shown separately on Current Orders page in Your Account section.

If you have any questions or concerns regarding our ordering process, please feel free to contact us.